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Last updated: 20 May 2026

This Privacy Policy explains how Ecom Luxx LLC ("Ecom Luxx," "we," "us," or "our") collects, uses, and shares your information when you visit ecomluxx.com, use StoreSignal (storesignal.app), book a call with us, or otherwise interact with our services.

If you don't agree with anything in this policy, please don't use our services.

Who we are

Ecom Luxx LLC is a Wyoming limited liability company.

  • Registered address: 30 N Gould St, Sheridan, WY 82801, USA
  • Contact: hello@ecomluxx.com
  • Website: ecomluxx.com

We are the data controller for personal information collected through ecomluxx.com and StoreSignal.

Information we collect

Information you provide directly

  • When you book a call via Calendly: your name, email address, business name, website URL, and anything else you enter into the booking form.
  • When you use StoreSignal: your Shopify store URL and the email address you enter to receive your audit.
  • When you email us: your email address and the contents of your message.
  • When you become a client: information needed to deliver our services, including business details, billing information, and access credentials you choose to share with us.

Information collected automatically

  • IP address, browser type, device type, operating system, referring URL, pages visited, time on page, and click behaviour.
  • Session recordings via Microsoft Clarity, which capture mouse movements, clicks, scrolls, and form interactions on our site. Sensitive form fields are masked.
  • Analytics events via Google Analytics 4 and Google Tag Manager.

Information collected from public sources

We may collect business contact information from public sources such as company websites, LinkedIn, and similar professional directories. This is limited to business contact details and is used only to contact prospects who match our ideal client profile.

Information from third-party services we use

  • Calendly transmits your booking information to us when you schedule a call.
  • Stripe processes payments for engaged clients and shares limited transaction data with us. We do not store full payment card details.

How we use your information

We use your information to:

  • Provide and improve our services.
  • Schedule, prepare for, and conduct sales and discovery calls.
  • Generate AI-assisted audits and reports through StoreSignal.
  • Respond to your inquiries and follow up after calls.
  • Send relevant business communications to prospects who match our ideal client profile. You can opt out of any future contact by replying to any email or emailing hello@ecomluxx.com.
  • Monitor and analyse how our website is used so we can improve it.
  • Comply with legal obligations and enforce our Terms of Service.

Legal bases for processing (EU and UK visitors)

If you are in the European Economic Area, the United Kingdom, or Switzerland, we rely on the following legal bases under GDPR and UK GDPR:

  • Contract: To provide services when you become a client.
  • Legitimate interests: To run, secure, and improve our business, to contact qualified business prospects, and to analyse site usage. We balance our interests against your privacy rights and only rely on this basis where appropriate.
  • Consent: Where required, such as for non-essential cookies. You can withdraw consent at any time.
  • Legal obligation: Where we must process data to comply with applicable law.

Sharing your information

We do not sell your personal information.

We share information with the following categories of third parties only as needed to operate our business:

  • Service providers that help us run our operations. Current sub-processors include:
    • Google LLC (Workspace, Google Analytics 4, Google Tag Manager)
    • Microsoft Corporation (Clarity)
    • Calendly LLC (scheduling)
    • Anthropic, PBC (AI processing for StoreSignal audits)
    • Stripe, Inc. (payment processing for clients)
    • Complianz B.V. (cookie consent management)
    • Our website hosting provider
    • Customer relationship management and email tools we use internally
  • Professional advisors such as lawyers and accountants, where reasonably required.
  • Legal and regulatory authorities, where required by law or to enforce our rights.
  • Successors, in connection with a merger, acquisition, or sale of business assets.

We require our service providers to handle your information responsibly and only for the purposes we instruct.

International data transfers

We are based in the United States. If you visit us from outside the United States, your information will be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Where we transfer personal data of EU, UK, or Swiss individuals to the United States, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

Cookies and similar technologies

We use cookies and similar tracking technologies on ecomluxx.com. When you first visit the site, a consent banner lets you accept, reject, or customise which categories of cookies you allow. Non-essential cookies are blocked until you give consent.

We use cookies in the following categories:

  • Strictly necessary cookies: Required for the site to function. These are always active and cannot be switched off.
  • Statistics cookies: Help us understand how visitors use the site. Currently includes Google Analytics 4 and Microsoft Clarity. These only load if you consent.
  • Marketing cookies: Used to manage marketing tags through Google Tag Manager. These only load if you consent.

You can change or withdraw your consent at any time by clicking the cookie preferences link in the footer.

For a detailed list of every cookie used on the site, see our Cookie Policy.

We keep a record of your consent choices to demonstrate compliance with applicable privacy laws.

How long we keep your information

  • Active client data: for the duration of our engagement plus seven years for tax and contractual purposes.
  • Prospect and lead data: up to 24 months from your last interaction with us, unless you ask us to delete it sooner.
  • Analytics data: up to 26 months for Google Analytics and 3 months for Microsoft Clarity (default retention).
  • Calendly bookings: as long as your booking record is maintained.

When we no longer need information, we delete or anonymise it.

Your rights

Depending on where you live, you may have the following rights:

  • Access: Request a copy of the information we hold about you.
  • Correction: Ask us to correct inaccurate information.
  • Deletion: Ask us to delete your information, subject to legal retention requirements.
  • Restriction: Ask us to limit how we use your information.
  • Objection: Object to processing based on legitimate interests, including direct marketing.
  • Portability: Receive your information in a portable format.
  • Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

For California residents: The California Consumer Privacy Act (CCPA) gives you the right to know, the right to delete, and the right to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information. To exercise your CCPA rights, email hello@ecomluxx.com.

To exercise any rights, email hello@ecomluxx.com. We will respond within the timeframe required by applicable law.

Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, contact us and we will delete it.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is 100 percent secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Material changes will be communicated where required.

Contact

If you have questions about this policy or how we handle your information:

Ecom Luxx LLC
30 N Gould St
Sheridan, WY 82801
USA

Email: hello@ecomluxx.com